Do I have to create an account to place an order?
No, you don't need to create an account to place an order. On the other hand, having a Chimborazo account, allows you to receive all previews of our new collections and grants access to special offers. Moreover you will be able to access your orders history and save your personal details so to quicken your future orders.
Is my data protected? Do I have access to them?
I forgot my password, what shall i do?
You can reset your password using the “Forgot Password” link. You will receive an email with instructions on how to reset it.
How do I know if my order has been processed? How can I track my order?
After you finalize your purchase, you will receive different emails:
1- in the first email you will find your order number and a ordered or pre-ordered items recap
2- following emails will confirm your order shipping and provide a tracking number for your parcels
Can I cancel my order?
Orders can be cancelled on request by sending an email to our customer service office: email@example.com, as long as parcels have not yet been entrusted to courier for delivery. If this is not the case, you can always refer to our Return Policy (LINK)
Can I change my shipping address?
Once your order has been confirmed, it is possible to change your shipping address by sending an email to our customer service office: firstname.lastname@example.org. Shipping address can be changed as far as the parcel hasn't been entrusted to courier.
Can I change my order after confirmation?
Your order can be changed, as far as the parcel hasn't been entrusted to courier, by writing an email to our customer service office: email@example.com. In case your parcel has already left our warehouse, we won't be able to cancel it. We suggest to send it back to us, following our Return Policy (LINK)
Can I use a discount code?
If you have a valid discount code, you can add an item to your Shopping Cart and follow all the steps to Checkout. Here you will find a specific box, where you can enter your discount code.