Returns and exchanges
Products can always be returned. When requesting a return or exchange, be sure to remember the following information:
You can return the product within 14 days of receiving the package.
All goods are inspected upon return and must be clean and not worn. For your convenience, and ours, please return the products in the shipping box you received or use another sturdy box to make sure we receive the goods in optimum condition.
Via Oreste Salomone 67/E
Our goal is to process any returns or exchanges within 14 working days and we will contact you once the process has been completed. Please note that it may take up to 10 business days for funds to be credited to your bank account, depending on your bank or credit card issuer.
Please note that when returning/replacing an item, shipping costs are the responsibility of the buyer.
Any return not complying with the above may be denied at the discretion of Chimborazo Srl.
All returned items must be declared as “Return and repair of Italian goods” in the customs declaration.
This must be written on both the packaging and the declaration form. Returned packages that do not bear this mention may not be successfully delivered to our warehouse and may be subject to additional costs.
Our goal is to provide a simple and smooth ordering process. If you encounter any problems with your order, please contact us on +39 02 36752862 or send us an e-mail at firstname.lastname@example.org.
Please include your order reference at all times when you send us an email.
Our customer service is available on weekdays from 9:30 to 13:00 (CET).